Short for
IT Infrastructure Library, an
infrastructure library developed in the UK. ITIL is a widely accepted approach
to IT service management in the world. ITIL provides a cohesive set of best
practice, drawn from the public and private sectors internationally. It is
supported by a comprehensive qualifications scheme, accredited training
organizations, and implementation and assessment tools. The best practice
processes promoted in ITIL support and are supported by the British Standards
Institution's standard for IT service Management (BS15000).
[Source:
OGC Web site]