In
ITIL v3, event management is an additional feature used
to define a process that helps leverage automation to manage events to become
more effective and efficient.
ITIL defines an event as
"any detectable or discernable occurrence that has significance for the
management of the IT infrastructure or the delivery of IT service and evaluation
of the impact a deviation might cause to the services.. (ITIL Service Operation
book, Page 35). In event management there are three paths that can be
taken:
- Informational: These are events that should be logged for
potential future analysis including confirming if the service is operating
as expected.
- Warning: During service design, thresholds are identified that
help gauge the status of a system. When the threshold is reached, predefined
parties, or notification groups, are alerted that the threshold has been
reached.
- Exception: This branch is reserved for configuration items
(hardware, software or service) that are operating abnormally or have
failed. Abnormal behavior criteria should be defined during service design
to better understand what types of scenarios trigger what types of exception
handling.
See Getting
Started with Event Management on
ITSMWatch.com.
See also
Tips
for Implementing ITIL in the
Quick Reference section of Webopedia.
