A
VoIP service that enables users to skip the
IVR (interactive voice response) menu of a company they
are dialing to navigate immediately to the person within the company they want
to talk to. Deep dialing was developed by Fonolo as a service to cut down on the
time and frustration involved in contacting large, complex organizations over
the phone. The deep-dialing process, according to Fonolo, is simple: You find the particular company
you want to contact on Fonolo's Web site, visually scan through the phone menu
and click on the appropriate link. Fonolo then dials the company, navigates the
phone system and calls your phone. You answer and are connected to
the desired point in the phone menu.
